Government Technology
4 articles
Governments Adopt ServiceNow for Modernizing Public Services
The Tennessee Department of Human Services recently consolidated over 20 public phone numbers into a single contact center, powered by ServiceNow, dramatically simplifying citizen access to state aid.
What are local government digital platforms for community engagement?
After an enterprise architecture transformation, the Municipality of Ede now delivers 99% of its projects on budget, a stark contrast to typical government project overruns, according to bluedolphin .
New Tech's Risks to Vulnerable People's Social Services Access
By March 20, 2024, federal agencies were mandated to ensure all new digital services met specific guidance, yet these same systems risk embedding life-or-death failures and entrenching disparities for
What Are Digital Service Teams in Government and Why Do They Matter?
Despite a 2012 White House directive for agencies to establish digital services governance, a recent tracker only identifies 28 such teams across various governments.