City & Local

Digital Services

2 articles

Vulnerable individuals struggling with digital kiosks in a government office, highlighting the risks of new technology to social services access.
Services

New Tech's Risks to Vulnerable People's Social Services Access

By March 20, 2024, federal agencies were mandated to ensure all new digital services met specific guidance, yet these same systems risk embedding life-or-death failures and entrenching disparities for

Marco Alvarez·June 9, 2026
Government employees working together on digital service improvements, focusing on enhancing citizen access to public services.
Services

What Are Digital Service Teams in Government and Why Do They Matter?

Despite a 2012 White House directive for agencies to establish digital services governance, a recent tracker only identifies 28 such teams across various governments.

Marco Alvarez·May 20, 2026