Modernization
2 articles
Services
Governments Adopt ServiceNow for Modernizing Public Services
The Tennessee Department of Human Services recently consolidated over 20 public phone numbers into a single contact center, powered by ServiceNow, dramatically simplifying citizen access to state aid.
Marco Alvarez·September 15, 2026
Community
Neighborhoods Can't Balance History and Modernity Without Comprehensive Plans
In Excelsior, Minnesota, a proposal to redevelop the historic Dock Cinema property has sparked a heated debate, not over whether to preserve history, but over how much of it can be sacrificed for futu
Derek Molina·May 19, 2026