Digital Transformation
6 articles
Governments Adopt ServiceNow for Modernizing Public Services
The Tennessee Department of Human Services recently consolidated over 20 public phone numbers into a single contact center, powered by ServiceNow, dramatically simplifying citizen access to state aid.
Muller Insurance's digital shift negatively impacts local community
After 75 years as a community fixture, Muller Insurance announced the closure of its main local branch, laying off 50 employees despite reporting record profits last quarter.
Niche Marketing Agencies Lead Local Digital Transformation
A small bakery in Omaha, Nebraska, saw its online orders jump 300% in six months.
What Are Digital Service Teams in Government and Why Do They Matter?
Despite a 2012 White House directive for agencies to establish digital services governance, a recent tracker only identifies 28 such teams across various governments.
New AI Tools Help Small Businesses Overcome Adoption Challenges
Anthropic has launched 'Claude for Small Business,' an AI offering designed to integrate AI into existing software for small and medium-sized businesses.
Small Business Tech Adoption: Trends & Key Sectors
In Alabama, a surprising 57% of small businesses already leverage AI platforms.