City & Local

Citizen Services

2 articles

Futuristic government building with holographic interfaces showcasing modernized public services and AI integration for citizen access.
Services

Governments Adopt ServiceNow for Modernizing Public Services

The Tennessee Department of Human Services recently consolidated over 20 public phone numbers into a single contact center, powered by ServiceNow, dramatically simplifying citizen access to state aid.

Marco Alvarez·September 15, 2026
Sanford, North Carolina residents using a mobile app to access various local government services like bill payment and permit applications.
Services

How to Access Local Government Services for Residents

In Sanford, North Carolina, residents pay water bills, apply for permits, and access police reports directly from a mobile app.

Marco Alvarez·September 2, 2026